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OUR FAQS

Help Center

WHAT IS THE MINIMUM ORDER FOR PATTIES?

The minimum order  (MOQ) is 6. You can mix the flavors eg. 2 beef, 1 vegetable, 1 mutton, 2 chicken. The total must be six(6).

***Be sure to leave a message in the 'special message box'. Eg. make my patties extra spicy or I prefer mild spice.

DO YOU DELIVER?

Yes. All our products are delivered. We use Yamato Transport to deliver to your home.

HOW MUCH DOES SHIPPING COST?

Shipping is based on your prefecture in Japan. Check Yamato Refrigerated/Frozen rates here https://www.kuronekoyamato.co.jp/ytc/en/search/payment/
On average in Kanto the standard 20x20x20 package is around ¥1000.

HOW LONG DOES SHIPPING TAKE?

Most prefecture take 1 day.
For Hokkaido, Shikoku, Kyushu, Okinawa it will take 2 days.

HOW DO I KNOW PATTY PAN IS LEGIT?

Great question. Check our Facebook and Instagram pages to see reviews from satisfied, real customers.

WILL MY PATTIES SPOIL DURING SHIPPING?

No. They are delivered in refrigerated trucks to maintain freshness.

HOW LONG DOES MY ORDER TAKE TO PROCESS?

Orders are processed  2-3 days after payment.

CAN I PICK UP MY ORDER?

No. All orders are shipped. There will be a location in the near future.

WHAT ARE OUR PAYMENT OPTIONS?

All Major Credit Cards -are accepted on our website.

Paypal -Paypal is available. 

Navy Fed- for military personnel and their affiliates. This is available under  'Offline Payment' option.

Offline Payment - the following payment options are also available: SMBC, CashApp, Zelle and Japan Post are also available- Select Offline Payment at checkout for further details. After selecting the offline method, an email will be sent to the email provided with bank transfer account details.

Contact us with any further inquiries you may have regarding our services or products. Follow Us on Instagram and Facebook

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